I was wondering what everyone out there does for accepting customer/user bug reports?
I looked into many of the open-source PHP/MySQL bug reporting packages, as well as Bugzilla, and they all look great from a programmer's standpoint. But none of them have a simple interface for customers and non-technical people to submit bug reports.
Do you design an interface to another package, or just use emails or what?
I work at Intuit and we have a in-house product that we use for this purpose. I agree that bugzilla is a bit complex for the end user, assuming the product does not target the technical community.
Thanks. Yeah, this is targeted towards non-technical people, so I want something simple - name, email, description of the problem - little more than that.